Frequently Asked Questions
Your questions matter, and we’re here to answer them.
Digital care rooted in science, designed with compassion.
At Hemma Wellness, we believe that feeling informed is the first step toward feeling better. Whether you're new to hormone therapy or just exploring your options, it's natural to have questions.
This page covers the most common topics women ask us about, from safety and lab tests to how care is delivered.
If you don’t see what you're looking for, don’t hesitate to reach out. We’re here to help you feel clear, supported, and confident in every step of your journey.
About Our Services
- What is BHRT?
Bioidentical hormone replacement therapy uses hormones that are structurally identical to those your body produces. It’s commonly used to ease symptoms of perimenopause and menopause, including fatigue, weight gain, and sleep issues.
- Is BHRT safe?
Yes—when prescribed and monitored by licensed providers, BHRT is considered safe and effective for many women. Every plan is personalized based on your symptoms and health history.
- Do I need lab tests?
Not usually. Your provider will determine if labs are necessary based on your intake and consultation. Many women are eligible without labs initially.
- What conditions do you treat?
We focus on hormonal imbalance related to perimenopause, menopause, and midlife health. This includes fatigue, weight gain, mood swings, sleep disruption, and more.
- Is Hemma a medical provider?
No. Hemma Wellness is not a licensed healthcare provider. We partner with U.S.-licensed clinicians who handle all clinical evaluations, prescriptions, and follow-ups.
Getting Started
- How do I get started?
Join the waitlist! Once services open, you'll be invited to book a virtual consult with a licensed provider.
- How much does it cost?
Pricing varies based on your treatment plan.
- Is there a free consultation?
We often offer an introductory virtual visit at a reduced cost to help you assess if Hemma is the right fit.
- Do you accept insurance?
We are a direct-pay service, but many users use HSA/FSA funds for qualified expenses. A detailed receipt is provided for reimbursement.
Medication & Treatment
- Where do medications come from?
All prescriptions are filled by U.S.-based, licensed compounding pharmacies that meet federal and state quality standards.
- Are compounded hormones FDA-approved?
Compounded hormones are not FDA-approved as individual formulas, but the ingredients used are FDA-monitored. They’re commonly used when customization is needed.
- What if I have side effects?
Our care model includes follow-up consults to adjust your treatment. You’ll also have access to support resources and symptom tracking tools.
Availability & Access
- Do you operate in all 50 states?
Yes. Our telehealth partners are licensed in all 50 states. Availability may vary slightly depending on provider licensure in your state.
- Can I use Hemma if I’m outside the U.S.?
Not at this time. We currently serve U.S. residents only.
Subscription & Billing
- What’s included in my subscription?
Most plans include your virtual consult, personalized hormone plan, prescription coordination, ongoing check-ins, and access to our member platform.
- Can I pause or cancel?
Yes, of course. Subscriptions are flexible and can be paused or canceled with notice. You won’t be locked into long-term contracts.
- Is my data secure?
Absolutely. Hemma operates with HIPAA-compliant infrastructure and does not share personal health data without consent.
Hemma Wellness Group
16220 N Scottsdale Rd
Scottsdale, AZ 85254
Serving all 50 states, based in Scottsdale, Arizona.
Disclaimer
Hemma Wellness Group provides educational resources, digital tools, and access to licensed healthcare professionals through affiliated U.S. platforms. We do not provide medical care, and the information on this website is not a substitute for professional medical advice, diagnosis, or treatment.
Always consult your physician or a qualified healthcare provider regarding any medical concerns. If you are experiencing a medical emergency, call 911 or seek emergency care immediately.
Use of this website and related services does not establish a doctor-patient relationship with Hemma Wellness Group or its team. All clinical services are delivered by licensed U.S. providers through secure, HIPAA-compliant platforms.
